IT Support Desk hours are:
- Monday – Thursday: 8:30 – 23:00
- Friday: 8:30 – 18:30
- Saturday & Sunday 10:00 – 18:00
IT Centre Helpdesk number +44 (0) 207 487 7760
or email firstname.lastname@example.org
Use the password reset page here.
The IT Centre
There are around 140 designated Open Access workstations located around the College, providing 24 hour a day, 7 days a week access to computing facilities for all students.
In addition, there are workstations in classrooms and other specific areas with varying hours of availability for general student use whenever they are not in use for teaching, as it is the College’s policy to maximise the availability of computing facilities for students.
Open Access Area
The Student IT Open Access Area, located in the basement of the Jebb building, comprises around 70 networked workstations, equipped with applications such as the Microsoft Office Suite, Read and Write Gold, Inspiration and many other programmes and utilities
These facilities are available to students 24 hours a day, 7 days a week, and IT Support staff are on hand to assist with problems during 'core' hours (including late hours on weeknights, as detailed below).
The IT Centre also hosts high-capacity multi-function printer/copiers, which provide black-and-white and colour printing and photocopying, to cater for students' document production needs. Other multi-function devices are located all around campus, and print jobs can be collected from any of these devices, regardless of where they were sent from.
Another 45 workstations are located within three teaching rooms adjacent to the IT Open Access Area and these machines are available for general student use outside class times. In addition to the standard suite of software, these computers also contain specialist software packages.
There are also around 20 workstations located in the Post Graduate area, specifically for use by Post Grads (open 24/7), and 32 in the Library which are available for use the entire time the Library is open – this is also 24/7 during critical times such as end-of-term and exam periods.
Apple Mac Lab
A dedicated Mac lab also exists in the Tuke building, complete with their own suite of specialised software.
Thompson Reuters Room
Also located in the Tuke Building is the Thompson Reuters Room, and an additional 21 Open Access workstations are available in Tuke Building, Room 245.
Halls of Residence Workstations & Laptop Connections
A small number of workstations are also available in the lobby area of the student Halls of Residence, as well as a dedicated copier/printer and plug-in points for personal laptops.
Wireless Connections (Wi-Fi)
Wireless (Wi-Fi) access is available right across campus and provision is made for the connection of a full range of student devices. Access to student resources from off-campus is provided by the use of Citrix technology.